Return & Refund Policy

🪽 Return & Refund Policy – Charmu Wings

At Charmu Wings, your satisfaction is our priority. If there’s an issue with your order, we’re here to make it right.

🚨 Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 15 days of delivery at info@charmuwings.com with the following:

• A brief description of the issue

• Clear photos or a short video showing the problem

Once your request is reviewed and approved, we’ll offer you a full refund or send a replacement item at no additional cost.
No need to return the product.

🚫 What’s Not Covered

We do not accept returns or refunds in the following cases:

• Change of mind

• Items ordered by mistake

• Delays in shipping outside of our control

• Improper use or mishandling of the product

💳 Refund Processing

Once your refund or replacement request has been approved, we’ll initiate the refund to your original payment method.

Please note:

• Refunds are usually processed within 10 business days, but timing may vary depending on your payment provider.

• If you haven’t received your refund after this period, we recommend contacting your payment provider first.

• For any further assistance, you can always reach us at info@charmuwings.com.

📬 Need Help?

We’re here for you! If you have any questions or concerns about your order, don’t hesitate to contact us at info@charmuwings.com.